What Information We Collect
When you book with Raging Axe, we collect your name, email address, phone number, and payment card details. We also keep a record of your booking history, the waiver you sign before your session, and any messages you send us through our booking system.
If you create an account on our site, we store your login details so you can view past bookings and reschedule upcoming sessions.
Why We Need Your Information
We use your contact details to send booking confirmations, reminders 24 hours before your session, and to reach you if we need to discuss your booking. Your payment information processes your booking fee and any add-ons you purchase.
We keep waiver records because they document that you understand the risks of axe throwing and our rage room activities. Your booking history helps us provide better service when you return.
Who We Share Your Information With
We share your payment card details with Square, our payment processor, so they can handle your transaction securely. Square processes payments according to their own privacy policy.
We use email service providers to send you booking confirmations and reminders. These providers can access your email address and name, but only to deliver messages on our behalf.
We do not sell your information to anyone. We do not share it with advertisers or marketing companies.
How Long We Keep Your Information
We keep your booking records, waivers, and payment history for seven years. This helps us handle any questions about past visits and meets our business record-keeping requirements.
If you have an account but have not booked with us for three years, we will delete your account and personal details unless you ask us to keep it active.
Email addresses used only to contact us without making a booking are kept for one year, then deleted.
Your Rights
You can request a copy of the personal information we hold about you by emailing ragingaxe@bookuble.com. We will send it to you within 30 days.
If any of your details are wrong, let us know and we will correct them.
You can ask us to delete your information at any time. We will remove everything except records we must keep for legal or safety reasons, such as signed waivers and payment records for the current tax year.
If you have an online account, you can log in and update your contact details yourself, or close your account from your account settings.
Security
We protect your information using secure servers and encrypted connections. Only Jarvis, Chisholm, and Donny can access customer records, and only when needed to manage bookings or answer your questions.
Changes to This Policy
We may update this privacy policy from time to time. If we make significant changes, we will post the new version on our website. Continuing to use our booking system after changes means you accept the updated policy.
Questions
If you have questions about how we handle your information, email us at ragingaxe@bookuble.com or call us during business hours.